Privacy Policy

Tia’s Beauty is committed to respecting and protecting your privacy.

Tia’s Beauty is a trading name of Galaxy Nails Ltd. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or purchase products from us.

Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Payment and transaction information
Information you provide when contacting us
Information about how you use our website
Device, browser and technical information
Marketing preferences

Where professional or trade-only products are purchased, we may also request information necessary to confirm eligibility to purchase those products, such as relevant qualification or professional information.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Take and administer payments
Arrange delivery of your purchases
Communicate with you about your order
Provide customer service
Process returns and refunds
Prevent and detect fraud or misuse
Maintain our business and financial records
Meet our legal and regulatory obligations
Improve our website, products and customer experience
Send marketing communications where we have an appropriate lawful basis to do so

Our Lawful Bases for Using Your Information

Depending on the circumstances, we process personal information because:

It is necessary to fulfil a contract with you or take steps at your request before entering into a contract;
We need to comply with a legal obligation;
We have a legitimate business interest in using the information and that interest is not overridden by your rights; or
You have given your consent where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

Payments

Payments made through our website are processed using Shopify and the payment providers available through our checkout.

Depending on the payment method you select, information necessary to process your payment may be provided to the relevant payment provider.

Tia’s Beauty does not directly store your full credit or debit card details.

Sharing Your Information

We do not sell your personal information.

We may share personal information where necessary with trusted organisations that help us operate our business and fulfil your order, including:

Shopify and ecommerce service providers
Payment processors
Delivery and courier companies
IT, website and technical service providers
Professional advisers
Government, regulatory, law enforcement or other authorities where required by law

We only share information where there is an appropriate reason to do so.

International Data Transfers

Some of the service providers used to operate our website and business may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and financial records, resolving disputes and meeting our legal, accounting and tax obligations.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, it will be deleted or otherwise securely disposed of where appropriate.

Marketing

If you choose to receive marketing communications from us, we may use your contact details to send you information about Tia’s Beauty products, offers and news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the email or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

Cookies

Our website uses cookies and similar technologies to operate the online store, remember preferences, understand website usage and, where applicable, support analytics and marketing.

Some cookies are necessary for the website to function correctly. Other cookies may require your consent.

Where required, you can manage your cookie preferences using the options provided on our website.

Further information can be found in our Cookie Policy or cookie preferences.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of the way we use your information
Object to certain uses of your personal information
Request transfer of certain information where applicable
Withdraw consent where we rely on consent

These rights do not apply in every circumstance and there may be legal reasons why we need to retain or continue processing certain information.

Your Right to Object

You have the right to object to certain processing of your personal information, including the use of your personal information for direct marketing.

If you object to your personal information being used for direct marketing, we will stop using it for that purpose.

Keeping Your Information Secure

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our online store is operated using Shopify and secure technologies are used when information is transmitted through the website.

Complaints

If you have a concern about how we use your personal information, please contact Tia’s Beauty first so that we have the opportunity to investigate and resolve your concern.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Contact Us

If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have a concern about the way your information is being used, please contact:

Galaxy Nails Ltd T/A Tia’s Beauty

using the contact details provided on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, website or legal requirements.

The latest version will be published on our website.