Returns & Refunds Policy

We hope you are completely happy with your Tia’s Beauty order. If there is a problem or you need to arrange a return, please contact us as soon as possible so that we can help.

Cancelling or Returning an Online Order

If you are purchasing as a consumer, you have the right to cancel an eligible online order within 14 days of receiving your goods, without having to give a reason.

Once you have notified us that you wish to cancel, the goods should be returned to us within 14 days.

Please contact us before returning an item so that we can provide the appropriate return information.

Unless the item is faulty, damaged or incorrectly supplied by us, you will normally be responsible for the cost of returning it.

Condition of Returned Items

Returned products should be kept in their original condition and, where applicable, with their original packaging.

You may inspect products in the same way that you reasonably would when purchasing them in a shop. However, we reserve the right to reduce a refund where the value of an item has been diminished as a result of unnecessary handling.

Products That Cannot Be Returned

For health, hygiene and safety reasons, certain sealed products may not be eligible for return once their seal has been broken where a legal exemption from the right to cancel applies.

Any other exclusions permitted by law will also apply.

This does not affect your statutory rights if a product is faulty, damaged, not as described or otherwise does not meet the standards required by law.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if you receive an item that is faulty, damaged or different from the item you ordered.

Where the problem is our responsibility, we will arrange an appropriate remedy in accordance with your legal rights. This may include a refund, replacement or other appropriate solution.

Where necessary, we will also cover reasonable return postage costs for goods that are faulty, damaged or incorrectly supplied by us.

Incorrectly Ordered Items

If you have ordered the wrong product, please contact us as soon as possible.

Eligible unused products may be returned in accordance with this policy. You will normally be responsible for the return postage costs and any delivery charge for sending a replacement product.

Refunds

Once returned goods have been received and checked, we will process any refund due in accordance with applicable UK law.

Refunds will normally be made to the original payment method used when placing the order.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Trade & Professional Purchases

Different rights may apply where goods are purchased wholly or mainly for business, trade or professional purposes rather than as a consumer.

Certain Tia’s Beauty professional acrylic nail products are supplied for professional/trade use and may be subject to additional terms.

Nothing in this policy excludes or restricts any rights or remedies that cannot legally be excluded.

Sale or Return

We do not supply products on a sale-or-return basis.

Contacting Us About a Return

Please contact Tia’s Beauty before sending a return so that we can provide the correct return instructions and help deal with your request as quickly as possible.