Delivery & Dispatch Policy

Office & Dispatch Hours

Monday–Friday: 8:30am–4:00pm
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed

Dispatch Times

We aim to dispatch all orders as quickly as possible.

Orders placed before 1pm Monday to Friday will normally be dispatched the same working day.

Orders placed after 1pm will normally be dispatched on the next working day.

Orders placed at weekends or on Bank Holidays will be processed on the next working day.

Please note that during particularly busy periods, dispatch times may occasionally be slightly longer.

Mainland UK Delivery

Orders to mainland UK are normally sent using DPD Next Working Day.

Once your order has been dispatched, you will receive a dispatch confirmation email. Tracking information will be provided where available so you can follow the progress of your delivery.

Please remember that a next-working-day service applies from the date of dispatch and does not mean that every order is guaranteed to arrive the day after it is placed.

Northern Ireland, Highlands, Islands & Other Locations

Orders to Northern Ireland and certain Highlands, islands, offshore or remote UK locations may be sent using Royal Mail Tracked or another suitable delivery service.

Delivery times to these locations may be longer than mainland UK delivery times.

The delivery options and charges available for your order will be shown at checkout.

Tracking Your Order

Where tracking is available, your tracking details will be sent to you after your order has been dispatched.

Please ensure that the delivery address and contact information supplied when placing your order are complete and correct.

Missed, Uncollected & Returned Deliveries

If a delivery attempt is unsuccessful, please follow the instructions provided by the courier to arrange redelivery or collection where available.

If a parcel is returned to us because delivery could not be completed, it was not collected, or incorrect/incomplete delivery information was provided, an additional delivery charge may be payable if you would like us to resend your order.

Any refund due for a returned order will be handled in accordance with our Returns & Refunds Policy.

Delivery Delays

Although we aim to dispatch orders promptly, courier delays can occasionally occur due to circumstances outside our control.

These may include severe weather, transport disruption, unusually high demand or other courier service disruptions.

If you are concerned about the whereabouts of your order, please contact us and we will be happy to help.

International Delivery

We currently only deliver within the UK and do not offer international delivery.

No Minimum Order

There is no minimum order value when shopping with Tia’s Beauty.